Sujan Patel cold email 01/01/2020 0

How to Write a Follow-up Email After No Response

If the thought of writing a follow-up email makes you feel a little uncomfortable, you’re not alone. Our instincts tell us that if someone hasn’t replied to our first email, they’re not interested, and that they’re not going to like it if we bother them again.

Unfortunately in this case, our instincts are often wrong. Very few prospects say “yes” to the first ask – or, for that matter, to the second, third, or fourth.

In fact, a study from Iko System saw an 18% response rate to the first email they sent, and 13% to the fourth. The sixth email in the sequence received a massive 27% response rate.

A similar study from Yesware saw a 30% response rate to the first email and 14% to the fourth. They actually sent 10 emails in total and even the very last one had a 7% response rate.

Despite this, Yesware reports that a colossal 70% of email chains stop after just one unanswered email.

It gets worse, or better, depending on how you look at it: Roughly 80% of prospects say ‘no’ four times before they ultimately say ‘yes’.

But 92% of people give up after hearing ‘no’ four times.

So, why does that matter? It means that only 8% of salespeople – those following up at least five times – are generating 80% of all sales.

Furthermore, other studies reveal that an email drip series with 4-7 messages delivers 3x more responses than those with only 1-3 (27% and 9%, respectively).

In fact, even following up just once can convert 22% more replies.

Needless to say, sending follow-up emails is essential (unless you like missing out on sales…)

“You can’t follow up too much in the earlier part of an engagement.” ~Damian Thompson, Leadfuze

Need some tips? Here’s how to write a follow-up email after no response.

First, let’s answer this question…

How Long Should You Wait Before Following Up?

The short answer here is “not long.” The vast majority of emails are opened the day they’re sent, and if the recipient’s going to reply, they’re probably going to do that the same day, too. That means it’s pretty safe to assume that if someone doesn’t reply the day you send your email, they’re not going to reply at all.

How safe? About 90% of recipients open and reply – if they’re going to reply – on the day they receive an email.

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So, how long should you wait before sending a follow-up email?

As a general rule, two or three days is a good amount of time to wait before sending your first follow-up email. You should then extend the wait period by a few days for each subsequent email.

While there are no hard-and-fast rules on how you should approach this, Close.io CEO Steli Efti proposes spacing your follow-up emails like so:

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You can and should experiment, but that schedule is as good as any until proven otherwise. You want to follow up without annoying your targets with daily blasts. Efti’s suggested timetable works out to six emails – the initial contact and five follow-ups – over the course of a single 30-day period.

With it, you’re checking all the right boxes. Go with that until, if, and when you discover it’s not working for you and your audience.

Setting Up for Success

Okay, so you know why it’s important to follow up, how long to wait, and have a ballpark figure on how many messages to send altogether.

Before you start, though, you need to set yourself up for maximum success. The first step? Write it all down.

Writing down your goals and workflows is beneficial on many fronts: it creates consistency amongst everyone on your team, it keeps everyone on the same page, and it actually helps you achieve your goals better than if you didn’t write them down.

To maximize your follow-up success, have a concrete set of ‘rules’ as to time, frequency, quantity, and message. Be consistent. And automate.

Automate Your Follow-Up Sequence

If you’re reaching out to hundreds of prospects every week, it’s impossible to manually stay on top of following up with all of them.

That’s why a sales engagement tool like Mailshake is essential to creating an effective, scalable follow-up email sequence.

With Mailshake, you can personalize your emails in bulk with powerful mail merge features, schedule follow-up emails that are paused or triggered based on whether a a recipient opens an email, clicks a link, or replies, and reply to leads straight from your Mailshake dashboard with Lead Catcher.

You can also set the amount of time between follow-ups (5 days between the first and second email, 7 days between the second and third, etc.), and the days and times you want them to send (for instance, between 8 am and 6 pm on weekdays).

Optimize your copy and overall outreach strategy by AB testing different subject lines, body copy, and full campaign sequences. And with native integrations to your CRM, and third party integrations to hundreds of software tools via Zapier, you can automate your outreach even further by triggering campaigns when someone downloads an eBook, books a meeting, or signs up for a demo.

If social media and phone are a part of your outreach cadence (keep reading to find out why you should be), you can include those touchpoints in your outreach cadences as well with Mailshake Omni.

Bottom line: following up is absolutely essential to an effective outreach strategy, but there’s no reason why you can’t automate it.

Diversify Your Channels

Another key component that separates those killing the follow-up game from those just going through the motions is an omni-channel approach.

Yes, email is your best bet and the preferred channel for communication overall. But that doesn’t mean the other channels aren’t worth the effort.

“To me, social isn’t a ‘Should I do it?’ You have to. If your audience lives on LinkedIn or Twitter or Instagram, you have to be engaging them there.” ~Jake Dunlap, Skaled

Explore an omni-channel approach that includes email, video, social media, and the telephone … especially if you’re not getting a response from just one of them. Companies with an omni-channel engagement process see a 9.5% year-over-year growth in annual revenue – almost 3x more than those that do not – in addition to increasing the engagement itself.

An omni-channel experience delivers the goods on prospecting, nurturing, and retention.

Which channels do they seem to prefer and/or where did you first engage with them, what do they do on each (just shooting the breeze on social, business on email, vice versa)? Take your cue from them. Engage with them where and how they seem to prefer.

“If you diversify the channels you use, you’re much more likely to get someone’s response.” ~Matt Heinz, Heinz Marketing

Decide What You Want to Achieve

Before you do anything else, it’s mission-critical that you decide what you want to achieve from this email (or emails).

For example, you might want to:

Get more information or a specific piece of information
Arrange a meeting
Close a sale

I can’t help you much here since every situation is unique. Exactly what you want and need to get out of a follow-up email will likely change with each campaign you work on, and potentially, even between each follow-up you send.

It’s imperative that you know, though. Never send an email – follow-up or otherwise – unless you know exactly what you need to get out of it.

Put Yourself in Their Shoes

Before drafting or sending, consider the customer experience (UX). It’s already a pivotal element of your business success, and it’s poised to become the key differentiator in the next year or two. More than price. More than the product or service itself.

Think about the frequency and activity of your follow-up emails. Forget for the moment about what the experts say you should or should not do, and look at it only from the customer point of view.

Too much is annoying. Too little loses momentum. Find the right balance for your targets.

Ask yourself: what’s in it for them? How are they feeling? What sort of experience are they having? Do I have a reason to follow up (other than just to follow up)?

Ask and answer these types of questions, and you’ll design a follow-up campaign from the ground up built for them, not you. And that can make all the difference.

In terms of your approach, all follow-ups are not created equal, so let the situation set the tone:

If they’ve requested a call or demo, you can be more aggressive to fulfill their need
If they’ve downloaded something, they have shown interest but did not explicitly ask to be contacted, so you’ve got to demonstrate your value (different drips based on what specifically they downloaded)
If you’re sending a cold email, you’ve got to tread very lightly because they’ve requested nothing from you

How to Write a Follow Up Email

Now that you know how important it is to follow up, and how long (give or take) you should wait before sending each email, let’s go through how to write the follow-up email itself.

Remember that it’s important to test different email subject lines when following up. They can make or break you: 47% of people open an email and 69% report it as spam based on the subject line alone.

Give your follow-up email subject lines the time and effort they deserve.

I’ve split writing a follow-up email into five sections. To help you, I’ve included examples of what you might say in each section – the idea being that you can then link everything together into a custom follow-up template.

1. Add Context

Try to jog your recipient’s memory by opening your email with a reference to a previous email or interaction. Even if your recipient draws a blank, they’re more likely to react positively to the follow-up if they’ve been reminded of the fact that they’ve heard from you before.

Openers you might want to try include:

I just wanted to follow up on the email I sent last [day of the week email was sent] about [subject of email].
I just wanted to follow up to see what you thought about [subject of email].
I hope this doesn’t sound weird, but I saw that you read my previous email.

2. Add Value

You should never send a follow-up without upping the ante and demonstrating your worth.

Avoid lazy follow-ups – ones where you’re simply ‘touching base’ or ‘catching up’ – that don’t add anything other than one more email in their inbox. Provide value at each interaction. Make it worth their while to open, click, and respond.

Opportunities for organic, natural interaction and follow-ups arise from giving them something valuable as a gift, be it a relevant physical item shipped to them, or a webinar, case study, template, or other digital resource.

“For a minute, I’m not a sales guy – I’ve given them something.” ~Dan Murphy, Culture Amp

You can easily get 3-5 follow-ups around these value-added offers. Make it high quality and relevant to them. You want to be seen as an asset to them.

If you’re not providing some sort of additional value, there’s very little reason to contact them, and even less incentive for them to respond or care.

“You have to provide value to the recipient every single time.” ~Matt Heinz

3. Explain Why You’re Emailing

Go on to explain the reason for your follow-up email, in a manner that’s both direct and concise. Just tell the recipient what you want. If this hasn’t changed since your last email, remind them.

[product name] could really help you [element of prospect’s role] more effectively. I’d love to have a quick chat to find out if I’m right.
[product name] could really help you and I wondered if you’d be interested in trying it out for a month or so (completely free, of course).
We’ve just launched [product name], and it could make a big difference to [element of prospect’s role]. There’s a link to a resource that will tell you more just below, but it’d be great if we could also discuss your current needs so I can figure out exactly how [product name]might help you.

Focus on them here. Remove ‘I’ statements from your text. They honestly don’t care much about you or what you think or believe.

4. Include a Call-to-Action

Make it easy for the recipient to respond. For example, if you’re trying to arrange a meeting, suggest a specific date and time (and place, if you’re arranging an in-person meeting).

Does 2:15 p.m. on Thursday work for you?
Are you the right person to talk to about this? If I’m in the wrong place, could you point me in the right direction?
Just reply ‘yes’ if you’d be interested in getting some more information and I’ll send a couple of short docs over.

A lot of marketers and sales personnel make the mistake of leaving it vague and ambiguous. Make your call-to-action crystal-clear and hard to resist. What exactly do you want them to do? Tell them.

5. Close Your Email

Wrap up in a way that feels natural to you and is sympathetic to your interactions with the recipient so far.

While I have a few suggestions below, this part is really quite personal – as above, wrap up however you feel comfortable.

Let me know what you think! [Your name]
Let me know if you have any questions. [Your name]
Speak soon? [Your name]
I look forward to hearing from you! [Your name]

Sales Follow-up Email Templates

If the suggestions above aren’t enough for you to work with, here are a few samples from the selection of sales email templates we offer our users at Mailshake.

And, if you haven’t tried it out yet, Mailshake’s free email copy analyzer makes sending follow-ups even easier. This tool allows you to input your content, then provides real-time analysis to improve your content’s readability and deliverability.
By using this optimization tool, you’ll be able to ensure you’re following accepted best practices when reaching out to prospects through email, improve your email content, and increase the potential for future engagement and connection.

Hey [First], can we hop on a quick call [Date_Time]?

Cheers,
[Your_Name]

PS: thought you might find this article interesting [Link]

—

Hi [First],

I didn’t hear back from you last week when I was looking for the appropriate person managing your [Role]. If it makes sense to talk, let me know how your calendar looks. If not, who is the appropriate person?

Thanks,
[Your_Name]

—

Hi [First],

I’ve reached out a few times regarding your sales prospecting strategies there at [Company]. My guess is that we’re out of touch for one of three reasons:

You don’t see a fit
You have another solution to create predictable outbound prospecting numbers
You are secretly a superhero and have been too busy fighting crime to reply

If any of these are correct then they may be the exact reason why we should talk now…

Thanks,
[Your_Name]

—

Hi [First],

I have tried to get in touch with you to see if there is a mutual fit between our company’s expertise and your goals around [Business_Driver].

If you are not interested or there is another person you would like me to follow up with, please let me know.

Would it make sense to invest 5-10 minutes to determine if there is a mutual fit? If not, who do you recommend I talk to?

Thanks,
[Your_Name]

—

[First],

I’m writing to follow-up on my email. I didn’t hear back from anyone on the team. If it makes sense to talk, let me know how your calendar looks.

If not, who is the appropriate person for me to talk to?

Thanks for your help,
[Your_Name]

—

[First],

I just tried giving you a call and left a voicemail. I’d like to discuss [Opportunity] with you. Please give me a call back at [Your_Phone_number], or send me a note if you get the chance.

Thank you!
[Your_Name]

Expert Tips

You’ve got the data and cold email templates to design a killer campaign. Sprinkle in a few of these tips from the pros, and supercharge the entire thing.

Don’t forget to test different subject lines in addition to the main body. Some subject lines like “quick question” are falling out of favor, while others may trigger spam filters. That said, take the advice with a grain of salt and test your subject lines on your audience. There’s an exception to every rule.
A popular alternative: try sending a calendar invite with a specific time and date with specific details in the notes section
Using video within an email is gaining in popularity, and can increase your click-through rate by 300%. Tools including Soapbox and GoVideo make it easy and user-friendly.
Plan for follow-ups

“Don’t leave yourself in a position where you’re going to have to follow up mysteriously. Make sure at the end of that first convo that the next thing is already in the books, defined, solidified. Don’t leave it to chance.” ~Gaetano DiNardi, Sales Hacker

Personalization is key. A few quick and easy ‘cheats’ include mentioning their micro industry, location, and/or relevant competitors.

“Personalization is crucial. Want your follow-up email to stand out in a crowded inbox? Show me you know who I am and what I do. Make me feel like I’m more than just a name inside a spreadsheet.” ~Kevin J. Duncan, Smart Blogger

Try the Double Tap: send an email late afternoon/early evening, then another the next morning with a link or resource you ‘forgot’ to include in the first one. The omission humanizes you and your brand, and gets your name in front of them twice.
Keep it short and to the point, and be absolutely certain it’s mobile friendly (more than half of all emails are opened on mobile)

“You need to reread, and reread, and reread your follow-up emails to remove desperation. Desperation will never get you anywhere.” ~Nate Wright, Inbox Attack

Eliminate phrases like “if it’s not too much trouble” and “I apologize for bothering you, but …” from your messaging.
Personalize in human ways, not just business ways. Visiting their city next week? Ask for a restaurant recommendation, for example.
Cultivate a help-first mentality to build a genuine relationship with them.

Follow-ups are a long game. The perfect prospect may not be ready to buy right at this moment, so the key is consistent follow-ups that provide value and keep you top of mind. Build the relationship, and they’ll turn to you when they’re ready to pull that metaphorical trigger.

“All strategies aside, if you aren’t actually following up, then you’re missing out on big opportunities.” ~Rex Biberston, The Sales Developers

You can use email marketing without a follow-up strategy. You could, but why would you? The follow-up is a huge part of what makes email the king of acquisition and retention.

Do you have any other tips or ideas for writing follow-up emails after no response? It’d be great if you wanted to share them in the comments below: