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Entries Written Mark Lindquist

The Best 20 Call Center Software for 2020

While alternative ways of communicating with businesses are growing in popularity, phone calls remain the main way that customers get in touch. Managing these calls requires a team of skilled agents, and software that enables them to excel. Image source What is Call Center Software? Call center software is more than something that connects agents …

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Sales Engagement: Definition, Examples, and Platforms

Sales engagement “platforms” were virtually unheard of before 2013, but they’re now rapidly becoming a mainstream software category. For many, however, sales engagement is still somewhat of a fringe term that leaves a lot of questions unanswered, such as: What is sales engagement? How does it differ from sales enablement? What do sales engagement platforms do? …

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How to Ask for Sales Referrals

There are many ways to pursue sales referrals and generate new business, but one of the most effective is also one of the most underutilized: asking your current customers. Referrals are one of the best tools for generating quality leads. For example, referral marketing platform Referral Candy has seen success rates climb as high as …

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The Pocket Guide to Cold Email Outreach

Our team at Mailshake has helped thousands of customers send millions of cold emails. We’ve also written extensively on the subject. We took all of our first-hand experience and distilled what we’ve learned down to fewer than 600 words. Still have some questions? Scroll down for sources that dive deeper into everything we cover in …

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